Boleh88 Privacy Policy – Member Personal Data Protection

1 Introduction

Welcome to the Boleh88 Privacy Policy page. At Boleh88, we take the privacy and personal data of every member using our platform seriously at boleh88.vu. This document transparently explains how we collect, store, use, and protect your personal information in accordance with applicable data protection laws.

This Privacy Policy applies to all users of the Boleh88 platform, including our official website and mobile app. It should be read together with Terms and Conditions which together form the entire agreement between you and Boleh88.

We want you to feel confident and assured that every piece of information you share with us will be handled with full responsibility, trust, and in accordance with the strictest industry security standards. Your trust is the foundation of the long-term relationship we are building together.

2 Information Collected

Boleh88 collects your personal information through several different means as you interact with our platform. We only collect data that is genuinely necessary for the specified purposes and nothing beyond that.

Information You Provide Directly

• Full name as it appears on your official identity document.
• Date of birth for minimum age verification of 18 years.
• An active email address for communication and account verification.
• Mobile phone number for two-factor authentication (2FA) and important notifications.
• Current residential address for identity verification (KYC) purposes.
• Your bank account details or payment method used for deposits and withdrawals.
• A copy of your identity document (MyKad or passport) and other supporting KYC documents.

Automatically Collected Information

• IP address, device type, operating system, and web browser used.
• Access log data including dates, times, and pages visited.
• General geolocation information based on your IP address.
• Gaming session data including bets, wins, and play duration.
• Cookies and other tracking data as described in Section 6.

3 How Data Is Used

Every piece of information we collect has a clear and legitimate purpose. We will not use your data for any purpose other than those stated below:

• Account Management: Creating, verifying, and maintaining your member account, including the required KYC process.
• Transaction Processing: Processing all deposits, withdrawals, and other financial activity related to your account.
• Platform Security: Detecting and preventing fraud, money laundering, and any suspicious activity that could harm the platform or other members.
• Service Communications: Sending important notifications related to your account, transactions, policy changes, and platform updates.
• Platform Improvements: Analysing usage patterns to improve user experience, platform performance, and the development of new features.
• Legal Compliance: To fulfil the legal and regulatory obligations imposed on boleh88, including reporting requirements to the relevant authorities.
• Marketing (with consent): Sending promotional information, exclusive offers, and the latest platform news — only to members who have given explicit consent.

4 Information Sharing

Boleh88 does not sell, rent, or disclose member personal data to third parties for marketing purposes without your consent. However, we may share certain information in limited and controlled circumstances as follows:

• Payment Service Providers: Required financial information is shared with trusted payment processors to ensure transactions are completed securely.
• Game Software Providers: Certain gaming session data is shared with our casino software providers for technical and dispute resolution purposes.
• Regulatory Authorities: We will disclose information to the relevant authorities where required by law or court order.
• Fraud Prevention: Certain information may be shared with certified fraud prevention agencies to protect the platform and all its users.

5 Data Security

We continuously invest in sophisticated cybersecurity infrastructure to ensure your personal data is always protected from any threats. The Boleh88 platform employs multiple layers of protection operating simultaneously:

• 256-bit SSL Encryption: All data transmitted between your browser and our servers is protected using the highest-level encryption, the same standard used by leading financial institutions.
• Two-Factor Authentication (2FA): An extra layer of security via OTP sent to your registered phone number each time you log in from a new device.
• 24/7 Monitoring: Our automated monitoring system operates around the clock to detect any suspicious login activity or unauthorized access attempts.
• Encrypted Password Storage: Account passwords are stored in hashed form that cannot be decrypted — meaning even Boleh88 staff cannot view your original password.
• Data Isolation: Sensitive financial data is stored separately on isolated servers with strictly limited access.
• Regular Security Audits: Our platform undergoes regular penetration testing and independent security audits to identify and patch any vulnerabilities.

While we take these comprehensive measures, no system in the world can guarantee 100% absolute security. We encourage you to also take precautions on your end, such as using a strong and unique password and never sharing your login credentials with anyone.

6 Cookies & Tracking Technologies

The boleh88 platform uses cookies and similar tracking technologies to enhance your browsing experience, secure your login session, and gather analytical data that helps us understand how users interact with our platform.

Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Preference Cookies: Saving your preferences such as language, theme, and display layout to deliver a more personalised experience.
• Analytics Cookies: Collecting anonymised data on how you use the platform to help us improve our services.
• Performance Cookies: Helps us identify slow pages and technical issues so they can be resolved quickly.

You can control and manage cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality and your gaming experience.

7 Data Storage & Deletion

Boleh88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data is retained for the duration of your membership with Boleh88.
• Following account closure, certain records (particularly financial and KYC records) may be retained for up to seven (7) years for legal and regulatory compliance purposes.
• Technical and analytics log data is typically retained for no more than two (2) years.
• Marketing data will be deleted within 30 days after you withdraw your consent.

Once the retention period expires, your data will be securely deleted or permanently anonymised so that it can no longer be linked to your identity.

8 Your Rights as a Member

As a Boleh88 member, you have certain rights regarding your personal data. We are committed to making it easy for you to exercise these rights without unnecessary difficulty:

• Right of Access: You have the right to request a copy of all personal data we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data.
• Right to Restrict Processing: You may request that we restrict how we use your data in certain circumstances.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request that we provide your data in an easily portable format.

To exercise any of the above rights, please contact the Boleh88 customer support team, available 24 hours a day, 7 days a week. We will process your request within 30 business days.

9 Policy Amendments

Boleh88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. The date of the last update will always be clearly displayed at the top of this document.

For significant amendments, we will notify you via your registered email or through in-platform notifications at least 14 days before the changes take effect. Your continued use of the Boleh88 platform after that effective date will be considered your acceptance of the updated policy.

10 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the Boleh88 customer support team is available to assist you at any time.

You can reach us via live chat available on the platform, or through our official email. All privacy-related inquiries will be handled by our dedicated team with full confidentiality and professionalism.